SHIPPING & RETURNS

Shipping Policy

SHIPPING COST

Pen. Malaysia - Shipping cost is at a flat rate of RM10 per order.

East Malaysia - Shipping cost is at a flat rate of RM20 per order.

South East Asia - Shipping cost is at a flat rate of RM40 per item.

Other Asian Countries - Shipping cost is at a flat rate of RM60 per item.

United States & European countries - Shipping cost is at a flat rate of RM100 per item.

International deliveries are subject to customs or import duties upon arriving at the destination country and it’s solely bearable by the recipient of the order. Prediction of charges cannot be done during order.

Overseas purchasers for more than 1 piece per order may write to cs@e-mod.my to consult combine shipping cost.

Shipping charges for exchange item is solely borne by purchaser.

DELIVERY LEAD TIME

Order processing and payment verification 1 business day

Courier posting
Malaysia and Singapore 2 – 3 days
Other countries 4 – 7 days

Please note that you may receive your parcel at different timing for purchases more than 1 item.

TRACKING

Order number will be allocated by system for each order, which will be notified to purchaser via email.

Purchaser is advised to log in to e-Mod.my to track the status of the order or may write to our customer service
at info@themodhouse.com.my for further enquiry. Our response lead time will be within 1 business day.

Please note that we do not provide telephone enquiry for checking order status.

Return & Exchange Policy

EXCHANGE POLICY

We allow one time exchange for any reason. Intention of exchange must be notified to our customer service via info@themodhouse.com.my within 7 days upon receipt of the merchandise. Purchaser is required to state the original order number in the email.


Our customer service will reply the purchaser together with an exchange requisite form within 1 business day.
The purchaser is required to complete the exchange requisite form, print out and attach to the original merchandise and return to themodhouse.com.my

Please note that merchandise to be returned must be unwashed, unworn and with its original price tag.
Shipping costs for exchange items are solely responsible by the purchaser.

REFUND

Item purchased but not available in stock will be refunded automatically without notification, purchaser is advised to monitor order status on themodhouse.com.my

DEVIATION

Deviation of actual merchandise compare to website visual can happen in terms of

Color : Due to individual computer setting, color shown on purchaser’s screen might have minor variation;
Sizing measurement : 5% tolerable rate of variation compare sizing table in the website.

QUALITY ASSURANCE

To ensure our shoppers satisfy with our merchandise, we will perform the following procedures for each of your order before it reaches you;

Print out your order form from website to ensure store gets the right items for you
Sticker for check list that contains final check on size, color, final quality check, checker’s name

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